Frequently Asked Questions
We know that choosing home care for a loved one is a big decision.
To feel confident in your choice, you need clear, honest information. That’s why we’ve created this FAQ section—to give you a strong starting point. If you don’t find the answers you’re looking for here, please don’t hesitate to reach out to our team. We’re always happy to talk through your unique situation and help you explore the right care options for your family.
Why Choose Success Home Care? We offer personalized, RN-led home support you can trust. All care is overseen by our Care Coordinator (BSN, RN). We match clients with trained, certified caregivers and prioritize continuity—so you see familiar faces, not a rotating team. Our care is flexible, with no long-term contracts, and we provide regular updates through our scheduling system. We’re also committed to sharing knowledge. Visit our blog for tips, insights, and resources to help you navigate care with confidence.
Will my family member always receive care from the same caregiver? We aim to provide consistency wherever possible. Most clients are supported by a core team of 1–3 caregivers depending on schedule and complexity. We know that relationships matter—especially in home care.
Where do you provide services? We proudly serve clients throughout Greater Victoria, including: Victoria Saanich Esquimalt Langford Sidney If you're unsure whether you're in our service area, please reach out—our team is happy to assist.
What kind of home care services do you provide? We offer both medical and non-medical in-home care, including: Personal care (bathing, grooming, hygiene) Medication reminders and nurse-led medication management Meal preparation and feeding assistance Mobility support Dementia and Alzheimer’s care Companion care and community support Overnight and live-in care options All services are overseen by our Care Coordinator, a Registered Nurse (BSN), and personalized to each client’s needs.
Can I change or discontinue the services my loved one receives? Yes. We understand that care needs change. You can adjust your service schedule, pause care, or end services at any time with proper notice. Our goal is to support you with flexible care that fits your family’s needs—on your terms.
Do I pay the caregiver directly? No. All payments are made to Success Home Care directly, not to individual caregivers. We handle payroll, insurance, scheduling, supervision, and client invoicing so you can focus on care—not logistics.
Success Home Care seems like a good choice. What’s the next step? Start by reaching out to our team—either by phone or through our website. During this call, we will go over care needs and answer any questions you may have. If care seems like a good fit, we’ll schedule a free in-home assessment with our Care Coordinator (BSN, RN). From that visit, we’ll create a personalized care plan tailored to your goals and routines. Once the plan is in place, we’ll match you with a caregiver and set up your schedule. Most clients are able to begin services within a few days—and we’ll be here to support you every step of the way.
