Your Rights, Your Privacy

Privacy Policy - Success Solutions Home Health 

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At Success Home Health, we are committed to protecting the privacy and confidentiality of our clients, staff, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and all applicable laws.

 

1. Collection and Use of Personal Information

We collect only the personal information necessary to provide home care services, manage client care plans, and operate our business effectively. This may include contact details, health information, care preferences, and service history.

This information is collected directly from clients or their authorized representatives during intake, service planning, or ongoing care.

 

2. Client Rights and Responsibilities

As a client of Success Home Care, you have the right to:

 

• Be treated with dignity, respect, and compassion at all times.

• Be informed of any changes to your services or care plans.

• Refuse services or terminate your care agreement at any time.

• Raise concerns or complaints and receive a timely resolution without fear of reprisal.

• Access and review records related to your individualized care.
   

We are committed to upholding these rights and supporting your full participation in decisions about your care.

 

3. Confidentiality and Disclosure

All personal and health information is kept confidential and stored securely. Information will not be disclosed to third parties without your consent, except where required or authorized by law. This includes circumstances such as:

 

• Suspected abuse or neglect

• Court orders or legal investigations

• Situations where there is a risk of harm to the client or others
   

Only staff who require access to personal information to deliver care or carry out their job duties are authorized to view it.

 

4. Access to Your Information

You have the right to access your personal records held by Success Home Care. Requests must be submitted in writing and will be processed in accordance with PIPA guidelines. We will make every effort to provide requested records in a timely manner.

 

5. Protection of Information

We use appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. These safeguards are regularly reviewed to ensure ongoing compliance and effectiveness.

 

6. Website Privacy

When you visit our website, we may collect non-identifying information such as your browser type, access times, and pages viewed to help improve the site’s usability. We do not collect personal health information through our website unless you voluntarily submit it through contact 

forms or intake processes.

 

7. Questions or Concerns

If you have questions about our privacy practices or wish to make a complaint, please contact us. We take all privacy-related inquiries seriously and will respond in a timely and respectful manner.

 

Phone: (250) 857-2165

Email: info@success.care

Address: 301-1321 Blanshard Street